FAQ

Do you make all of the jewelry you sell?

Yes, I do.  I work out of my home studio and have been known to take over other areas of the house, including the kitchen and garage.

Where do you come up with the names for your designs?

If you've seen my jewelry at an art show, you may notice I have named all of my designs.  I just can't bring myself to put stock numbers on them because it feels so impersonal.  When a piece is completed I sit at my desk with a big book of names and look through it until I find a name that feels right for the piece.     

How can I clean my jewelry?
Body oils and moisturizers can build up on jewelry and I recommend either wiping your jewelry with a cloth dampened with water or gently washing it with mild soap and water.  I sometimes use an old toothbrush to get in the tight spaces.  Then pat it dry with a soft cloth.

How do I remove unwanted tarnish?
Many of my designs have been oxidized to obtain a unique patina and they should never be dipped into liquid tarnish removers.  To remove unwanted tarnish I recommend using a polishing cloth made for cleaning jewelry.  I use the Sunshine brand yellow polishing cloth.

Is there a way to prevent tarnish?

Sulfur compounds in our environment cause tarnish and storing jewelry with anti-tarnish products helps keep silver free from tarnish.  I have had some pieces of jewelry remain virtually tarnish free for years by storing them with anti-tarnish tabs/strips inside an airtight container.  I use the ones made by the Intercept Silver and Jewelry Care Company.  If you were wondering why I included a small black square of plastic-like material with your order, that's an anti-tarnish tab!  

Hey Anne, why is your company called Lucky Dog Jewelry?

The answer to that question can be found on the about page :-)

Returns & Exchanges

I want you to love your jewelry!  Sometimes when you shop online things look different on a computer screen than they do in person.  If you would like to return an item, please contact me and send the item back within 30 days of delivery.  I highly recommended you obtain a tracking number when returning items; unfortunately returns lost in shipping cannot be refunded.  If you received a gift and would like a return or exchange and it's outside of the 30 day window, please contact me and I will do my best to accommodate you.

 

Privacy
I will never ever share or sell your contact information, I hate spam!

 

Security
If you purchase from me at an art festival, I use Square to process credit card payments and Square does not share your credit card number with me.  For online orders, I have a shop on Amazon and Etsy and they do not share your credit card information with me.

Repairs
I use quality materials in my designs but if something breaks I want to fix it for you. If your jewelry breaks due to a faulty component, please contact me and send the piece back and I will complete the repair at no additional cost. On the other hand, if you happen to accidentally break your jewelry I will still be able to fix it for you but must charge a nominal repair fee.  Please send me an email me to inquire about any repairs.

hello@annebowgett.com | voicemail: 817-527-1303 | Fort Worth, TX

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